Terms of Service

1. The Service

CGN WiFi provides a billing and network management platform for internet service providers. It includes a branded captive portal, M-Pesa payments, RADIUS authentication, PPPoE subscriber management, vouchers, and an operations dashboard. The service is hosted by us and accessed over the internet.

Your ISP is responsible for the network it operates. CGN WiFi does not supply internet connectivity and does not control the speed, coverage, or reliability of your ISP's network.

2. Your Account

You must provide accurate and complete information when you create an account, and keep it up to date. You are responsible for keeping your login credentials secure and for all activity that happens under your account. Tell us immediately if you believe your account has been compromised.

3. Billing & Payments

We charge a flat monthly fee for the platform. We do not take a percentage of what your subscribers pay you, and subscriber money settles directly to the payment destination you configure with Tuma.

Platform fees are collected by M-Pesa. Invoices are due on the date shown on the invoice. If an invoice is not paid, the account may be locked until payment is received.

4. Acceptable Use

You agree not to:

• Use the platform for any illegal activity.
• Attempt to hack, probe, overload, or otherwise interfere with the platform or its security.
• Resell or sublicense the platform outside the terms of your subscription.
• Use the platform to send spam or to store unlawful or harmful content.

We may suspend or terminate an account that breaks these rules.

5. Limitation of Liability

The service is provided "as is" and "as available". We do not guarantee that it will be uninterrupted or error-free. To the fullest extent permitted by law, CGN WiFi is not liable for network downtime, lost revenue, lost profits, or indirect or consequential losses arising from your use of the platform.

Nothing in these terms limits liability that cannot be limited under Kenyan law.